Help & FAQ

Below are some frequently asked questions. Do you have a question that is not answered here?
Email [email protected] or call 1.800.663.2775 to speak with a Customer Service Representative.

Customer Service Representatives are available 8 am to 12 noon Pacific time Monday to Thursday.

If you wish to drop in or speak to someone else in the office, our office hours are 8 am to 1 pm Pacific time Monday to Thursday.

We are closed for all British Columbia statutory holidays.

Why am I having trouble with my prepaid online order?

a. If you are ordering from outside of Canada, call your credit card company, there may be an out-of-country online block on your card. They can remove it quickly and you can proceed with your order.  

b. Call 1-800-663-2775 to speak to one of our helpful Customer Service Representatives between 8 am to 12 noon Pacific time, Monday to Thursday.


How much will it cost to ship my order?

To calculate your shipping costs without placing an order, view your Shopping Cart, then click on "Tell us where you're from" under the subtotal. Select your location from the drop-down menus and click "Update." You will be taken back to the your shopping cart to view your updated total with taxes and shipping.


Is it safe to order online?

Credit card purchases on Wood Lake Publishing are processed by PayPal, the most widely used online secure payment service available today. PayPal provides customers with secure, reliable online payment processing. PayPal uses encryption technology and stores transaction information on secure computers located in a locked data center. To learn more about PayPal, visit their website.

For more information, view Wood Lake Publishing's Privacy Policy and Website Security.

If you still prefer not to give your credit card number over the Internet, we gladly accept phone orders.*
(* Please note: Website prices are valid only for those who pay with credit card via the website.) Call 1-800-663-2775.


Why aren't my files working?

If you have purchased a downloadable product – such as an mp3, eBook, or piece of art – your download will be packaged in a zip file. In order to open the file(s), you will need to extract them from that zip file.

To do this, right click on the file and select "Extract All..." This will open the Compressed Folders Extraction Wizard. Click Next to work through the Wizard, then click Finish. If the "Show extracted files" option is selected, the folder where you saved the file will open automatically when the Wizard is finished.