Below are some frequently asked questions. Do you have a question that is not answered here?
Email firstname.lastname@example.org or call 1.800.663.2775 to speak with a Customer Service Representative.
a. If you are ordering from outside of Canada, call your credit card company, there may be an out-of-country online block on your card. They can remove it quickly and you can proceed with your order.
b. Call 1-800-663-2775 to speak to one of our helpful Customer Service Representatives between 8:00 and Noon PT.
You will get FREE shipping if your order totals over $100 for shipments within Canada and the USA.
This offer excludes any orders that include Curricula resources, More Voices, the Experiencing Series, or are from an International location. And, of course, downloads do not have any shipping and handling charges!
To calculate your shipping costs without placing an order, view your Shopping Cart, then click on "Tell us where you're from" under the subtotal. Select your location from the drop-down menus and click "Update." You will be taken back to the your shopping cart to view your updated total with taxes and shipping.
Credit card purchases on Wood Lake Publishing are processed by PayPal, the most widely used online secure payment service available today. PayPal provides customers with secure, reliable online payment processing. PayPal uses encryption technology and stores transaction information on secure computers located in a locked data center. To learn more about PayPal, visit their website.
If you still prefer not to give your credit card number over the Internet, we gladly accept phone orders.*
(* Please note: Website prices are valid only for those who pay with credit card via the website.) Call 1-800-663-2775.
If you have purchased a downloadable product – such as an mp3, eBook, or piece of art – your download will be packaged in a zip file. In order to open the file(s), you will need to extract them from that zip file.
To do this, right click on the file and select "Extract All..." This will open the Compressed Folders Extraction Wizard. Click Next to work through the Wizard, then click Finish. If the "Show extracted files" option is selected, the folder where you saved the file will open automatically when the Wizard is finished.